Returns & Exchanges
No refund on free items
If there is something wrong with your order, please contact us within 10 days from the date you received your order. We will review the case and assess if it's eligible for a replacement or refund.
Please do not send anything back without a valid returns authorization - we will not be held liable for any lost packages.
We would only allow replacements/exchanges for the following criteria:
- Item did not fit
- Order didn't arrive within the estimated shipping time frame
- Item was returned to sender or warehouse
To be eligible for refunds, please see the following criteria:
- Item received is not working (defective)
- Item arrived damaged or broken
- Has received an incorrect order
- Order arrived incomplete
Refunds will be issued excluding the original shipping costs.
Item/s must be in its original condition as when it was received.
Returns will only be accepted if the conditions are met.
Please email email@example.com and our Returns Team will be glad to help you with the process.
Kindly send us the request with the following information:
- Your Order Number, which can be found on your confirmation email
- Your Full Name
- Your Shipping Address (where you want us to send the replacement)
- Photo of the item received (important to have for evaluation)
- Shipping label or proof of delivery
- Reason for request (we want to know how we can improve our services better)
Shipping costs are non refundable. We can only refund the item cost, excluding shipping fees, tax and duties.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Cancellation (if applicable)
We do accept cancellation of an order within the first 24 hours after the purchase was made. If more than 24 hours has passed after you made the purchase we can not refund your order.
You can contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
No refund on free items
Exchanges (if applicable)
We only replace items if they are defective or damaged and if so, please send us a picture showing the problem. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
f the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any unjust or failed chargeback cases, you will be charged and held liable for all fees incurred by our legal team and collection agency, including any surcharge we may incur during the process.